Privacy Policy

1. Purpose of this Policy

   Renovators Paradise is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information. We collect personal information when you:

   • Visit our website or place an order;
   • Create an account;
   • Subscribe to our mailing list or marketing communications;
   • Contact our customer service team;
   • Make a payment using our payment platform.

   The information collected may include:

   • Your name, billing and shipping address, phone number, and email;
   • Payment details (processed via our secure payment gateway — see section 4);
   • Order history and preferences;
   • Technical information such as IP address, browser type, device identifiers, and usage data.

   We only collect personal information by lawful and fair means.

3. Use of Personal Information

   We use your personal information to:

   • Process and fulfil your orders;
   • Provide customer support and communicate with you;
   • Send order updates and marketing materials (where you have consented);
   • Maintain records for legal, tax and accounting purposes;
   • Improve our website, services, and customer experience;
   • Detect and prevent fraudulent or unlawful activity.

4. Payments and Financial Information

   All online payments are processed through a secure third-party payment gateway provided by Westpac.

   We do not store your full credit card or bank account details on our servers.

   Payment data is transmitted using industry-standard SSL encryption and processed in compliance with PCI DSS (Payment Card Industry Data Security Standards).

   We may receive limited payment information (e.g. last 4 digits of a card) for transaction reconciliation and support.

5. Disclosure of Personal Information

   We may disclose your personal information to:

   • Service providers and partners who help us operate our business (e.g. couriers, IT support, marketing platforms, payment processors);
   • Government or regulatory bodies where required by law;
   • Our professional advisers (e.g. accountants, lawyers) for legitimate business purposes.

   We will never sell your personal information to third parties.

6. Storage and Security

   We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

   These include:

   • Secure servers and encrypted data transmission;
   • Access control and staff training;
   • Regular security audits and monitoring.

   Personal information is stored in Australia or with reputable cloud providers that comply with equivalent data protection standards.

7. Access and Correction

   You may request access to or correction of your personal information at any time by contacting us (see Section 10). We will respond to your request in accordance with the Privacy Act.

8. Cookies and Tracking

   Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can adjust your browser settings to refuse cookies, but some features of the site may not work properly.

9. Marketing Communications

   If you have opted in to receive marketing communications, you may unsubscribe at any time using the link provided in our emails or by contacting us directly.

10. Contact us if you have any questions or complaints about this Privacy Policy or our handling of your personal information. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Updates to this Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on our website. Changes take effect from the date they are published.